COVID-19 Preparedness and Response Plan
The following is a message from the Oakland Schools Service Desk:
Technology Services would like to share with parents different ways to contact the Oakland Schools Service Desk to support your technology needs for district provided devices. We would also like to remind our families that during this time of the year, we are experiencing extremely high call volumes and encourage them to enter tickets through our customer customer portal or email email@example.com in an effort to eliminate long wait times on hold. We have attached instructions on how to create an account in our ticketing system so you can enter, update and track your technology requests.
When entering requests through our portal or email, please be certain to include your full name, your child’s name and district, the device they have been issued and a good phone number to call you back. This information will allow the Service Desk to provide the best possible service in the most efficient manner. As a reminder: The Service Desk will not be taking calls directly from students, but only from parents and guardians. Parents or guardians can grant approval for the service desk staff to speak directly to their child as long as the parent remains present during the entirety of the conversation
We appreciate your patience during this unprecedented time of online learning and want you to know we are working hard to ensure your technology concerns and requests are being handled quickly and effectively.